Privacy Policy
Last updated: February 2026
Who We Are
FicAition FZE LLC is a software development studio registered in Dubai, UAE. This policy explains how we collect, use, and protect your personal data when you visit ficaition.com or engage with our services.
Contact: contact@ficaition.com
Data We Collect
- Contact form submissions: name, email address, company name, project description, budget range, and timeline
- WhatsApp conversations initiated by you
- Website analytics: pages visited, referral source, device type, and approximate location (anonymized IP)
- Booking information when you schedule a call via Cal.com
How We Use Your Data
- To respond to your inquiries and provide project proposals
- To deliver the services you engage us for
- To improve our website and understand how visitors use it
- To send you project updates during active engagements
We do not sell your data to third parties. Ever.
Third-Party Services
- Cloudflare — Hosting, CDN, and DDoS protection
- Google Analytics 4 — Website analytics with anonymized IP addresses
- Telegram — Internal notifications for form submissions
- Cal.com — Meeting scheduling
Data Storage
Contact form data is stored in our self-hosted ERPNext CRM. We do not use third-party CRM platforms that share your data with advertisers or data brokers.
Data Retention
We retain contact form data for the duration of our business relationship plus 2 years. Analytics data is retained for 14 months in accordance with Google Analytics defaults.
Cookies
We use essential cookies only for session tracking and website functionality. We do not use advertising cookies, tracking pixels, or retargeting scripts.
Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
To exercise any of these rights, email us at contact@ficaition.com.
Compliance
This policy complies with the UAE Personal Data Protection Law (PDPL) and is GDPR-adjacent for visitors from the European Union.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.